Unity Credit Union

MEMBER EXPERIENCE REPRESENTATIVE II

Unity Credit Union is seeking a dedicated and skilled Member Experience Representative II to join our team. This is a permanent, on-site, full-time position (37.5 hours per week) that requires specialized expertise in maintaining high standards of member service excellence, quality, and accuracy.

Position Description: The Member Experience Representative II plays a crucial role in ensuring exceptional member service. Reporting to the Manager of Member Experience, you will:

- Process member transactions such as deposits, withdrawals, loan and utility payments, foreign currency drafts, calculation of foreign and domestic exchange, and cheque cashing.
- Manage and administer various accounts, including new membership openings, closures, wires, and lawyer's trust accounts.
- Assist members with using ATM, coin counter, mobile app, online banking, and issuing debit cards when lost or stolen.
- Listen to and recognize member needs, making product or service recommendations in their best interest.
- Develop and maintain thorough knowledge of applicable credit union policies, products, services, and government legislation, particularly as it pertains to estates, account opening, closing, and maintenance.
- Actively refer business opportunities to appropriate operational areas, including referrals for members with complex financial planning needs to the Certified Financial Planner, lending needs to the lending department, and investing to the investment specialists.
- Promoting Unity Credit Union and maintaining active involvement in the community.

Compensation: Unity Credit Union offers a competitive total rewards package. Salary will depend on qualifications and experience. Benefits include a matched pension plan, group benefits (health, dental, life, disability, and critical illness insurance), and paid community involvement.

Qualifications: The successful candidate will have completed Grade 12 plus one to three years of proven exceptional member service experience. A commitment to continuous learning and development is required. Credit Union or other financial institution experience is strongly preferred.

The Credit Union: Unity Credit Union is a successful rural-based credit union with assets over $300 million and 34 employees serving 4500 members. Our vision is, "Partnering to Achieve Success and Build a Better Community" and that is how we work and serve every day.

The Community: Unity is a progressive community of approximately 2500 people located in West-Central Saskatchewan. Services include K-12 schools, full health center facility, skating and curling rinks with artificial ice, swimming pool, and a regional park with a 9-hole grass green golf course, and camping. Economic drivers include salt mining, manufacturing, agriculture, oil and gas industry, and a grain alcohol and spirits plant. For more information on the town of Unity, visit www.townofunity.com.

If you have a passion for partnering to achieve success and would like to work with an amazing team of professionals where you can build and further your career, we would like to hear from you!

Applications will be accepted until August 1, 2025.

Submit a cover letter and resume to:
Rachel Davey
Human Resources Coordinator
Email: Rachel.Davey@unitycu.ca

We thank all applicants for their interest; however, only those selected for further consideration will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including declaration of work history, completion of reference checks, a criminal record check, and a credit check.

Future Growth Opportunities

We are a full-service financial institution and are able to offer employees a wide range of career opportunities within a variety of fields such as: administration, information technology, investment services, lending, member service, marketing, and management.

Comprehensive Benefits

We offer a comprehensive benefits program that includes: extended health and dental, life insurance, accidental death and dismemberment and disability coverage; matched with an attractive pension plan option.

All employees, new and experienced, have the opportunity to earn variable incentive pay. Join an organizational culture where you are recognized and rewarded based on your performance.

Continuous Education

We support our staff member's passion for higher education. We ensure that our staff members receive the education and training needed to be successful within their positions. We encourage self improvement and fund many educational pursuits of our staff, giving you the opportunity to broaden your skill set and advance your knowledge base.

Where You Will Fit

Whether you are tech savvy, a marketing expert, financially apt, a born leader, or passionate about helping people, there is an opportunity here for you.

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