Build your career with Unity Credit Union
We offer a competitive total compensation package including
attractive employee benefits with matched pension contributions.
Manager of Member Experience
Unity Credit Union
Manager of Member Experience
Unity Credit Union
The Person: You are the Swiss Army Knife of the Member Experience Team. You are multi-functional, adaptable and have a wide range of tools to take on questions about products, services, and offerings. Service is your handle. You help guide members through their various life stages and you guide your team in helping those members. You know how to cut through the competition to show value in dealing with the credit union. You are the driver of your teams’ success which ultimately leads to credit union success.
The Position: The Manager of Member Experience is a full-time permanent position. Experience in front line financial service operations is strongly preferred, and member-service orientation and team leadership skills are essential to success in this role. Relevant education and financial work experience are required, with a preference for a credit union background. Unity Credit Union offers a competitive total compensation package including attractive employee benefits with matched pension contributions; salary will be commensurate with experience and qualifications.
Reporting to the Chief Executive Officer (CEO), the Manager of Member Experience:
- Provides leadership ensuring an exceptional, consistent, quality member experience, focused on building member relationships through successful, proactive member service and product delivery.
- Collaborates with executive leadership to develop corporate strategies and policies; identifies and meets short and long-term objectives.
- Initiates plans and actions to grow the business both from a membership perspective as well as seeking new business opportunities to strengthen the credit union market presence.
- Provides overall management and direction of member experience policies, procedures, and objectives.
The Credit Union: Unity Credit Union is a successful rural-based credit union with assets over $300 million and 33 employees serving 5000 members. Unity Credit Union is dedicated to finding and developing the right people and achieving our strategic intent of being an employer of choice and as such, will consider training the right applicant.
The Community: Unity is a progressive community of approximately 2500 people located in West - Central Saskatchewan. Services include K-12 schools, full health center facility, skating and curling rinks with artificial ice, a regional park with a 9-hole grass green golf course, camping, and a new swimming pool. Economic drivers include salt mining, manufacturing, agriculture, inland grain terminals, oil and gas industry and a grain alcohol and spirits plant. For more information on the town of Unity, visit www.townofunity.com
We would like to hear from you. Competition closes February 4, 2022.
Interested applicants should submit a cover letter and resume by email or in person to:
Shauna Hammer, Human Resources Advisor
Phone: (306) 228-4515 ext. 222
We thank all applicants in advance for their interest. Only those under consideration will be contacted.
Why Unity Credit Union?
Future Growth Opportunities
We are a full-service financial institution and are able to offer employees a wide range of career opportunities within a variety of fields such as: administration, information technology, investment services, lending, member service, marketing, and management.
We offer a comprehensive benefits program that includes: extended health and dental, life insurance, accidental death and dismemberment and disability coverage; matched with an attractive pension plan option.
All employees, new and experienced, have the opportunity to earn variable incentive pay. Join an organizational culture where you are recognized and rewarded based on your performance.
We support our staff member's passion for higher education. We ensure that our staff members receive the education and training needed to be successful within their positions. We encourage self improvement and fund many educational pursuits of our staff, giving you the opportuntiy to broaden your skill set and advance your knowledge base.
Where You Will Fit
Whether you are tech savvy, a marketing expert, financially apt, a born leader, or passionate about helping people, there is an opportunity here for you.
Kickstart your career today!
If there are no positions currently available, we encourage you to fill out a general application in case something becomes available in the future.Fill out our General Application