Direct Alerts

A security alert sent by email or through text message that helps guard against account fraud. The alert advises when activity occurs on MemberDirect® Online Banking.

Who would use this service?

Members who want the reassurance of being notified when their MemberDirect® Online Banking is accessed.

Affordable Expand/Collapse

  • Free sign up
  • There is no charge to receive Direct Alert notifications
  • To receive text notification, cell service and text messaging is required. Data and texting rates may apply

Convenient Expand/Collapse

  • A one-time set up in MemberDirect® Online Banking
  • Immediate notification when your MemberDirect® Online Banking is accessed

Secure Expand/Collapse

  • Your personal information is not transimitted in any Direct Alerts text message or email
  • No account numbers, balances or identifying details are visible

Good to Know Expand/Collapse

Direct Alerts will notify you when:

  • new bill payee added
  • Personal Access Code (PAC) changed
  • MemberDirect® Online Banking account locked out - incorrect response to security questions
  • Online login completed
  • INTERAC e-Transfer† recipient added

These alerts can be sent as a text message, email or both.

How do I sign up? Expand/Collapse

  1. Log into Unity Credit Union Internet Banking.
  2. Navigate to the Messages and Alerts tab and click on Get Started Today to display the Mobile Alerts page.  
  3. Choose Add Contacts.
  4. Choose Add Email or Add Mobile Phone
  5. You will be asked to accept the Alerts Agreement before you can complete your registration.
  6. From here, add an email contact, phone contact (or both!) and follow the instructions received in the confirmation email or text.
  7. Next, select account nicknames and choose which alerts you’d like to receive.
  8. You’re all set!

Managing Your Alerts Service Expand/Collapse

In addition to receiving your Direct Alerts via email or text, you can review the last 30 days of Alerts History in Internet Banking – just click on the Alerts history link on the Alerts page. You can also manage your alerts by editing the contact information, account nicknames or by choosing different alerts to be received.  You can access all of these functions from the Manage Alerts tab.

Frequently Asked Questions Expand/Collapse

  1. What are Alerts and why should I sign up? 
    Unity Credit Union Direct Alerts make it easy to keep track of any changes that occur with Internet Banking – for example, if you sign up to receive an Alert if your PAC is changed, you will receive a text or email if the Internet Banking system detects that change. If you receive an alert but did not perform a change in Internet Banking, this may be a sign of fraudulent activity. Contact your credit union immediately and we can address your concerns and take appropriate action.
  2. What are the fees for using Unity Credit Union Alerts?
    There is no charge to members for receiving alerts from Unity Credit Union. However, your Mobile Service Provider may charge you for receiving text messages or for data usage. Members are advised to check with their provider for details.
  3. Are Alerts safe?
    Personal information is not transmitted in a Direct Alerts text message or email. Accounts are identified by nickname only – no account numbers, balances or identifying details are visible. Also remember – Unity Credit Union will never ask you to provide personal information over email or text.
  4. Which Mobile Service Carriers support Alerts?
    Currently, this feature is supported by Telus, Rogers, Fido, Bell, MTS, Virgin, Sasktel, Koodoo, Solo and PC Mobile.
  5. What happens if I change my mobile device number?
    Sign into Internet Banking and edit your Alerts Contact information to include your new mobile number.
    NOTE:  If a user adds a new contact to an active alert at a later date they must EDIT the alert and check the appropriate contact box.  If this box is not checked the new contact will not receive an email or text alert.
  6. I want to add or change my email address?
    Sign into Internet Banking and edit your Alerts Contact information to include or change the email address.
    NOTE:  Each time a contact is added or modified you must EDIT all of the active alerts and check the appropriate contact box.  If this box is not checked the new contact will not receive an email or text alert.
  7. What happens if I lose my mobile device?
    Contact your service provider to suspend your service. Then, sign in to Unity Credit Union Internet Banking to deactivate the alerts being sent to your device.
 

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